Available now · Relocating to the UAE, unaccompanied initially

Customer service and SAP support, built on five years of getting the details right.

Banking operations, ATM channel management, and enterprise support — seeking an employer-sponsored customer service role in the UAE.

Based in
Lagos, Nigeria
Seeking
Employer-sponsored relocation
Target roles
Customer Service · Call Center · Guest Relations
Notice period
Immediate
sanni.taiwo100@gmail.com +234 706 145 3197 LinkedIn
01 — About

Technology meets front-line service

I'm a customer service professional with over five years resolving customer issues across banking, enterprise software, and technical support environments — consistently landing 95%+ satisfaction and holding to SLA targets. My background pairs hands-on front-line service (cash handling, dispute resolution, in-person and phone support) with CRM and enterprise systems experience across Salesforce, HubSpot, and SAP S/4HANA. C2 Proficient English certified. Currently completing a BS in Business Administration.

5+
Years experience
95%
First contact resolution
100+
Training sessions led
40%
CSAT improvement at UBA
02 — Experience

Where the numbers come from

MAR 2023 — PRESENT

Data Entry & Operations Specialist

Appen · Remote, Australia
  • Maintained 100% data integrity across large-scale datasets using advanced Excel and database management systems
  • Improved processing efficiency by 20% through workflow automation
JUL 2023 — MAR 2025

SAP Program Participant & Support Consultant

SAP · Educate-to-Employ Program
  • Managed end-to-end SAP S/4HANA business processes across all core modules
  • Delivered end-user training sessions, improving adoption and user confidence
JAN 2024 — JUL 2024

Lead Generation Consultant / Support

Data Sentry MSP
  • Demonstrated IBM Watson, IBM Cloud, AWS, and Azure solutions to clients, increasing adoption by 40%
  • Managed CRM pipelines using Salesforce and HubSpot, generating a 30% increase in qualified leads
JAN 2020 — NOV 2021

Customer Support Representative & ATM Custodian

United Bank for Africa (UBA)
  • Resolved 95%+ of customer issues on first contact across phone, email, and in-person channels
  • Managed a fleet of 10+ Diebold ATMs at 99.9% uptime through proactive monitoring
  • Led 100+ training sessions, driving a 50% increase in mobile app adoption
NOV 2010 — JAN 2014

Production Department Specialist

Geepee Industries Limited
  • Streamlined production workflows, boosting output efficiency by 20%
  • Reduced equipment downtime by 30% through repair coordination
03 — Skills & Credentials

Tools of the trade

Customer Support

Technical Troubleshooting SLA Management First Contact Resolution Multi-channel Support Cash Handling

SAP & ERP

SAP S/4HANA SAP Fiori SAP GUI SAP FSM

CRM & Data

Salesforce HubSpot Excel (Advanced) Quality Assurance

Communication

C2 Proficient English Stakeholder Engagement Training Delivery

Education & Certifications

SAP Certified Associate
Implementation Consultant, Intelligent Enterprise
2024
Higher National Diploma, Marketing
Federal Polytechnic Ilaro · Upper Credit, 3.22/4.0
2018
EFSET English Certificate — C2 Proficient
EF SET · 71/100
2024
Proficiency Certificate in Management
Nigerian Institute of Management (Chartered)
2019